Support Engineer

Our growing Support team is looking for enthusiastic Support engineers who enjoy working with web technologies as well as interacting with customers.

Products you’ll be working on

You will be supporting all of our products aimed at helping our diverse clientele from the recruitment and HR industry. These products range from targeting specific search and match needs (semantics) to unstructured data extraction (CV parsing) and push the boundaries of how we connect employers with candidates today.

Your responsibilities

  • Help our customers troubleshoot, fix and configure our solutions.
  • Analyze external systems finding out how our services are connected, suggest workarounds and update configurations
  • Build and maintain scripts for data feeds and web service delivery.
  • Consult customers on functional requirements.
  • Help develop and improve our current data-streams and customer-interfaces.
  • Log bugs and solve them.
  • Develop and design programs and systems for error-detection, monitoring and performance-improvements.
  • Prioritize and take ownership of issues.
  • Explain to customers the cool things we’re doing

Who you are

  • Ideally a Bsc/Msc graduate in an IT related field. If you bring software engineering or AI knowledge to the table, that is considered a big plus
  • Preferably you’ve fulfilled a similar role in a business to business context
  • You’ve got basic knowledge of: networking, web technologies (SOAP, REST, APIs, Apache/Tomcat, HTML/Javascript, JSON), Docker, databases (MySQL, Postgresql), GIT or other version control systems, troubleshooting/debugging software
  • You are familiar with Linux basic commands
  • If you haven’t developed software before you have at least insight into how applications are built in order to analyze integrations and configurations
  • English proficiency. (Dutch, French, Spanish or German are a plus).
  • Proactive attitude, problem solving enthusiasm and humor are very welcome.
  • Interest/skills in data/statistics: R, Hive, Hadoop, ElasticSearch are a plus.

Why is this a cool job?

  • Our databases are pure gold
  • Our customers are diverse, innovative and dynamic.
  • Lots of freedom in terms of how you work (systems, software, when and where).
  • Constant challenge to solve complex problems.

What we offer

  • A fast growing, motivated, international team from over 30 nationalities
  • Good equipment
  • Free lunches, snacks and drinks – whatever you fancy, our kitchen has it all!
  • Bi-weekly Friday demos with chilled drinks
  • Monthly chair massages
  • Yearly week long hackathon, meetups, trainings, scientific conferences
  • Influence on our products

About us

We are a fast growing company developing cutting edge technologies based on NLP, AI, semantics and machine learning in a no-nonsense, informal and professional working environment. Innovation is at the heart of what we do. We pride ourselves on providing recruitment and HR professionals around the world with solutions that radically improve and accelerate the connection between employers and candidates.
We are small enough to make you matter, but big enough to have a very recognisable impact on the market supported by solid infrastructure.
If you are like us, passionate about intelligent machines, advanced computing and R&D, we might have the right opportunity for you!

Apply

Please click on the button below and select your preferred method of applying: either with your CV (via upload or from the Cloud) or with your social media profile of choice. After granting access to our Sourcebox application, you can verify your details and provide a motivation if you wish to do so.

Textkernel's benefits

Our employees are from 25 different nationalities. We’ll help you with your relocation and immigration procedures.

We offer flexible working hours and home office possibility. Achieve your targets from where and when you want to.

We do not have a 9-5 mindset. It’s important that the work is done, we trust our employees to decide when they want to do this.

We care about your career, given our opportunities all it takes is will to grow at Textkernel!

Besides regular tech meetups we also organise a week long hackathon.

From free lunches to everything for your munchies, our kitchen has it all!

Relax and enjoy our monthly chair massages or join our running group.

Have a drink with us on Fridays.

Intrigued? Check out our career opportunities!