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Support Engineer → Candidate Engagement

  • Netherlands

Job description

Please note: for this position we welcome everyone who is fluent in Dutch and English (speaking & writing).

Textkernel’s mission is simple: give meaning to labor market data globally and make the data exchange between employers and talent transparent, simple and actionable. How? By utilizing machine intelligence techniques coupled with a talented and ambitious team. Our dynamically growing company is currently working with thousands of clients worldwide, optimizing and automating their recruitment activities. Our software is provided as a SaaS solution and we are working with a lot of the biggest names in the industry.

We are looking for a Support Engineer to join our Candidate Engagement Support team.

Your main responsibilities include:

  • Be technically savvy and competent.

  • Collaborate with cross functional teams.

  • Prioritize and take ownership of issues.

  • Help our customers troubleshoot, fix and configure our solutions.

  • Provide clear and accurate answers to customer questions.

  • Analyze external systems finding out how our services are connected, suggest workarounds and update configurations.

Required skills and knowledge:

  • You are fluent in Dutch and English (speaking & writing).

  • 3+ years of work experience in customer support is required, preferably in a B2B environment.

  • Enterprising, analytically strong and creative in devising solutions for our customers.

  • Knowledge of and/or affinity with IT.

  • You know how to prioritize and take ownership of your work.

  • You enjoy taking initiative and working on improving processes.

  • Result- and solution-oriented and communicatively strong.

  • Experience with Zendesk is a plus.

  • You are available full time (40 hour work week).

What you’d like to see in your new job:

  • Fair salary.

  • Working hybrid from the Amsterdam office.

  • A fast growing, motivated, international team that consists of more than 37 nationalities.

  • 28 days of holiday leave.

  • Holiday allowance and participation in a solid pension plan.

  • Hybrid working, excellent tools (laptop, software), travel allowance and compensation for your internet costs at home.

  • A home office allowance to create a suitable workplace at home.

  • Participating in our yearly week-long company wide hackathon (Innovation Week) but also joining meet-ups, training courses, scientific conferences and team/company trips.

  • A place at our comfortable and brand new office in Amsterdam Noord, with free quality lunches, snacks and drinks: whatever you fancy, our kitchen has it all! And as a cherry on top: our company boat is only a stone's throw away with direct access to the IJ and the Amsterdam canals!

What about Textkernel:
Textkernel is widely regarded as the international leader in providing Artificial Intelligence (AI), Machine Learning and Semantic Technology that empowers organizations to optimally understand, connect and analyze all their data around people and jobs. We enable thousands of recruitment & staffing agencies, employers, job boards, HR software vendors and outplacement & redeployment agencies worldwide to work smarter and more effectively by creating efficiencies in the HR and recruitment process.

Textkernel is headquartered in Amsterdam, with offices in Frankfurt, Paris and teams in the US and the UK. As a group we are currently around 250 strong with over 37 different nationalities in our team. We are small enough to make you matter but big enough to have a very recognizable impact on the market, supported by solid infrastructure.

Recruitment process
For this position it starts with an intake call with our Talent Partner. We will follow up with an assignment and an assessment. To finish up there will be a final interview with the hiring manager and a colleague from the Support Department. In general our recruitment process takes about 3 weeks. Because we like to speak to qualified candidates right from the start we don't work with end dates for our positions. We will close the vacancy as soon as we find the right fit.

Applications from freelancers, employment agencies, and recruitment agencies are not wanted at this time.