Technical Consultant

Our growing Professional Services team is looking for Technical consultants who are equally at home when it comes to customer communication as to working with technologies.

Products you’ll be working on

You will be dealing with products aimed at helping our diverse recruitment and HR industry customers. These products range from search and match needs (semantics) to automated chatbots, pushing the boundaries of how we connect employers to candidates.

Responsibilities

As a Technical Consultant you’ll help our customers integrate our solutions into a diverse range of applications. You will lead onboarding meetings, create technical designs and see through implementation. Talking to customers and coordinating a successful delivery is key in your role. You’ll also have to deal with technical troubleshooting, ranging from configuration errors to product defects.

What can you expect? 

• Helping out customers with the optimal configuration of our chatbot platform. Including managing conversation flows, conditional routing and actions to external API’s with a low code platform.
• Serve as a second-line technical support specialist, addressing and resolving escalated issues.
• Design, develop, and maintain chatbot solutions with our home grown chatbot management system.
• Work collaboratively with big corporate sized clients to customize chatbot flows and logic according to specific business needs.
• Collaborate with internal teams to integrate new features and improvements based on client feedback and technical requirements.
• Implement custom scripts (Python)
  

Who you are:

• A true problem solver with the ability to prioritize and think in processes.
• You value good communication and you possess a high sense of ownership.
• You have a background in IT and experience with technical consulting or support (having this experience in a SaaS environment is a plus).
• You worked in a similar role in a business to business context.
• You are familiar with: SOAP APIs, REST APIs, HTML, XML, JSON, Python, Linux and command line tools.
• You have an understanding of integrations with external systems.
• You have experience with troubleshooting and debugging software.
• You are fluent in English. Fluency in Dutch, German or French is a plus.
• Basic knowledge of Salesforce (objects, field mappings, APEX jobs) is a plus.

What you'd like to see in your new job:

• A fair salary
• A yearly bonus based on your and the company's performance.
• Joining a fast growing, motivated and international team that consists of 40 different nationalities.
• 28 days of holiday leave.
• Holiday allowance and participation in a solid pension plan.
• Hybrid working.
• Travel allowance and compensation for your internet costs at home.
• A home office allowance to create a suitable workplace at home.
• A place at our comfortable and brand new office in Amsterdam Noord, with free quality lunches, snacks and drinks: whatever you fancy, our kitchen has it all!
• Participating in our yearly week-long company wide hackathon (Innovation Week) but also joining meet-ups, training courses, scientific conferences and team/company trips.
• This position is based in Amsterdam - we do not offer relocation for this role.

About us:

Textkernel is widely regarded as the international leader in providing Artificial Intelligence (AI), Machine Learning and Semantic Technology that empowers organizations to optimally understand, connect and analyze all their data around people and jobs. We enable thousands of recruitment & staffing agencies, employers, job boards, HR software vendors and outplacement & redeployment agencies worldwide to work smarter and more effectively by creating efficiencies in the HR and recruitment process.

Textkernel is headquartered in Amsterdam, with offices in Frankfurt, Paris, Enschede, Eindhoven and teams in the US and the UK. As a group we are currently around 250 strong. We are small enough to make you matter but big enough to have a very recognizable impact on the market, supported by solid infrastructure. Ready to embark on this thrilling journey with us? Please apply and let's shape the future of labor market analytics together!

Recruitment process

It all starts with an intake call with our Talent Partner. Afterwards we will share a technical assignment and a short personality assessment with you. Next you will discuss your assignment with the hiring team during an interview. In general our recruitment process takes about 2 weeks.

Applications from freelancers, employment agencies, and recruitment agencies are not wanted at this time.